Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Shop

Here you can find information about shop and products.

HOW ARE MY PAYMENTS HANDLED?

We accept all major credit cards payments are handled via Stripe, Amazon Pay and Paypal

We do NOT have access to your credit card information. We use PayPal/Stripe as our secure payment method.

If you have any additional question about payment please contact us [email protected]

HOW FAST WILL I RECEIVE MY FILES?

Instantly.

All products are instantly delivered via our site or email.

Please make sure that you typed correct email and you have access to that email.

Download links and purchase confirmation will be sent on the email you provided.

WHY I DIDN'T RECEIVED MY FILES?

Please check your SPAM FOLDER

It is common for PayPal to delay, or hold, payments when funds are not immediately available, example if you use E-check.

In this case it may take up to 48 hours for our system to be notified that your payment has been completed, once payment is marked as completed you will receive your files.

You can also find your purchase details on My account page if you registered on this site.

If you did not receive your purchase details please contact me with your email you used in purchase and number of order.

HOW CAN I USE THIS PRODUCTS/DESIGNS?

You can buy static and animated and use them in any popular browse source such as OBS, XSPLIT, SLOBS, OBS.Live, StreamElements…

Designs can be used for streaming on Twitch/Youtube or any other platform you use.

Once a product is purchased, you will get all files available for download via unique link.

WHAT PROGRAM YOU USE FOR DESIGNS STATIC/ANIMATED?

We create our design in Photoshop and then animate it inside After Effects with addition of various plugins.

Most of static designs are created in Photoshop CC2019  and animated are created in Adobe After Effects CC019 you can download free trial if you don’t have this product.

Adobe Photoshop free trial

Adobe After Effects free trial 

DO YOU PROVIDE ORIGINAL FILES (PSD, AE, AI FILES)

Please check product description before you purchase any product.

It is stated what files are included on every product be sure to read additional information.

Most of static designs are created in Photoshop CC2019  and animated are created in Adobe After Effects CC019 you can download free trial if you don’t have this product.

Adobe Photoshop free trial

Adobe After Effects free trial 

CAN YOU EDIT DESIGNS FOR ME?

If you need the edits for any graphic design please use this option before the purchase.

I WANT A REFUND!!

Digital products

We generally do not allow refunds after a product has been downloaded.

Please make sure to read and review the product details before purchase.

Each product is described and under additional info you will find information what product/design contains, please read it before the purchase.

If you are not sure about if product contains everything you need please contact us before purchase for additional info.

Buyers Remorse/Assumption
We do not accept returns for buyer’s remorse or assumptions not included in the product description. Please read product description before any purchase.

In case that content is bugged, have any kind problems or it does not include files that were described on the product page we can issue the refund, please provide the all info about problems you are having with the product.